Refund Policy

VRIS Holidays ("VRIS Holidays," "we," or "us") tries to ensure that we only promote deals that our Members will enjoy. We understand, however, that occasionally this is not always the case. This Policy sets out the circumstances in which VRIS Holidays may provide refunds to our Members ("Member" or "you") in respect of a specific deal. Please note that this Refund Policy applies to purchases of resort and hotel packages and Tours, and does not apply to "Last Minute" bookings, or Flights and Cruises purchased through VRIS Holidays, which are subject to the refund policies of the respective flight or cruise operator (please refer to the fine print of a package for more detail).

Introduction

Applicable consumer protection laws may provide for certain statutory guarantees which cannot be excluded, restricted, or modified by us. These are in addition to any voluntary warranties provided by VRIS Holidays. Nothing in this Refund Policy affects your rights under applicable consumer protection law regarding statutory guarantees, to the extent those rights cannot be excluded.

General Provision

7-Day Change of Mind Refund Guarantee: Bookings (except for Flight, Cruise, or "Last Minute" bookings) may be cancelled with a full refund provided that cancellation occurs strictly within 7 days from the date of purchase, and provided that the cancellation is made no less than 21 days prior to the check-in date for accommodation, and 120 days prior to departure for Tour bookings. See the offer fine print for details.

If reward or loyalty points are used to make a purchase which is later cancelled, they will not be refunded in cash, and VRIS Holidays credit will be issued instead.

The 7-day change of mind guarantee does not apply to Flight, Cruise, or "Last Minute" bookings. Flights or Cruises purchased through VRIS Holidays, including those purchased as part of packages, are subject to the refund policies of the respective flight or cruise operator and are not eligible for the 7-day change of mind guarantee. Last Minute deals are guaranteed at the time of booking and are not refundable (except as required by law).

Otherwise, cancellations made outside of these periods will not be refundable except as provided for in this Refund Policy.

VRIS Holidays will provide a refund where:

• We are required by law to do so; or
• Prior to the redemption of the offer and during the validity period (as provided in the fine print of the offer), the provider of the offer ceases trading or ceases to provide the accommodation outlined in the offer.

Circumstances That Do Not Qualify for Refunds

For the avoidance of doubt, the following circumstances do not qualify for refunds:

• Where you have failed to read the specific terms and conditions of the offer (located under the fine print section on our website on the day of the offer) and the general terms and conditions;
• If you change your mind (except where such change of mind and request is within the required cancellation periods outlined in this policy);
• If you purchase a "Buy Now Book Later" option and are unable to obtain your preferred dates after the required cancellation period outlined in this policy;
• If the merchant on whose behalf we are advertising the offer does not honour the terms of the offer because you have failed to present a booking confirmation on redemption;
• If you cannot redeem the offer prior to the end of the redemption period due to travel commitments;
• If you cancel a scheduled booking such that the cancellation voids the package in accordance with the merchant cancellation policy;
• If the deal experience did not meet your general expectations (for whatever reason);
• If you have had a dispute with the business on whose behalf we are advertising the offer; or
• If the business does not have availability to redeem your package because you have not attempted to make a booking within a reasonable period of time (as determined by VRIS Holidays) from the expiry date.

Submitting a Request for a Refund

A request for a refund must be submitted via the form located on the Contact Us page of the VRIS Holidays website. All Members requesting a refund will be required to provide full particulars as to why they are seeking a refund in accordance with this policy.

Verification of Requests

VRIS Holidays will verify the validity and veracity of some or all of the particulars of a request for refund by consulting with the relevant merchant responsible for fulfilling the offer. VRIS Holidays may also ask you (by phone or email) to provide additional information in relation to the refund request.

Refusal of Requests

In circumstances where we believe that a request for a refund does not fall within the scope of this Policy, is misleading, incorrect, deceptive, or otherwise invalid, VRIS Holidays may, in its absolute discretion, refuse a refund request. VRIS Holidays is under no obligation to provide reasons as to why a request has been refused. Any fraudulent refund requests will be immediately referred to the relevant authorities.

Refund to Credit Card

The refund will be credited to the credit card used to purchase the offer. Any refund provided by VRIS Holidays is in no way an admission of liability by or on behalf of VRIS Holidays, or the admission of any other fact in connection with any act or omission which led to the request for a refund being submitted by the Member.

In the event that VRIS Holidays exercises its discretion to provide a refund outside of the 7-day change of mind guarantee (or any other prescribed refund policy), such refund must be made back to the credit card used to make the purchase. If you request the refund be made to an alternate or new credit card, or any other bank account, VRIS Holidays reserves the right to charge a service or handling fee (which will be deducted from the refund amount). Such fee will not be charged if the refund is made to VRIS Holidays credit.

Changes to This Policy

VRIS Holidays may change this Policy at any time at our absolute discretion by posting the revised policy on this website. It is your responsibility to review the terms of this Policy regularly. Your continued receipt of our emails will constitute acceptance and acknowledgment of the terms of this Policy.

Have questions about this policy? Reach us at contact@vrisholidays.com.